How Ace Construction Cut Submittal Turnaround from 10+ Days to 4 Days Using SubmittalLink

On a $48M residential project in Baltimore, Ace Construction had to manage over 850 submittals over 14 months. Their team used a patchwork of emails, spreadsheets and PDF markups to track it all, which quickly got out of control. Submittal reviews took weeks, consultants missed deadlines and field teams were building off outdated drawings. With schedules tightening and coordination risks mounting, they needed a better way for document control.

SubmittalLink allowed project managers to log submittals in seconds, route them to the right consultants and trigger auto-notifications for responses. Consultants didn't need an account to respond—just one click from their inbox. Drawings were version controlled and accessible to the field via mobile. The team also tracked overdue items and could follow up without digging through email threads. SubmittalLink became a shared workspace for the GC, design team and subcontractors, without the complexity of a system like Procore.

SubmittalLink cut response time from 10-12 days to under 5, including mechanical and structural packages that had previously stalled. Two potential coordination issues were caught during drawing uploads and flagged before they hit the field—SubmittalLink's version control prevented costly rework. Field superintendents got fewer calls asking for the "latest set". For the first time, SubmittalLink gave the project team a single source of truth for critical documents, without changing how consultants worked.