Privacy Policy

Last Updated: October 20, 2025

Introduction

Welcome to SubmittalLink, operated by Nicky Inc ("we," "us," or "our"). We are committed to protecting your privacy and being transparent about how we handle your information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By using SubmittalLink, you agree to this Privacy Policy.

Information We Collect

Information You Provide to Us

When you use SubmittalLink, we collect the following information that you provide:

• Account Information: Email address, name, and company name
• Payment Information: Processed securely through Stripe (we do not store your credit card details)
• Project Content: Submittals, RFIs, drawings, and other construction documents you upload and create
• File Uploads: Any attachments and files you upload to the platform
• Communications: Messages you send to us for support or inquiries

Information Collected Automatically

We automatically collect certain information when you use our service:

• Usage Data: Information about how you use SubmittalLink, collected through Google Analytics
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies: We use cookies for authentication, analytics, and marketing purposes
• Log Data: Access times, pages viewed, and other system activity

How We Use Your Information

We use your information for the following purposes:

• Provide Our Service: To operate SubmittalLink and enable you to manage your construction projects, submittals, RFIs, and drawings
• Collaboration: To facilitate sharing and collaboration with other users you choose to work with on projects
• Account Management: To create and manage your account, process payments, and provide customer support
• Product Updates: To send you emails about product updates, new features, and service announcements
• AI Features: To provide AI-powered tools through Azure OpenAI (your data is not used to train AI models)
• Improve Our Service: To analyze usage patterns and improve SubmittalLink
• Security: To detect and prevent fraud, abuse, and security issues
• Legal Compliance: To comply with legal obligations and enforce our terms of service

How We Share Your Information

We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Sharing Within the Platform

When you collaborate on projects, the information you share (submittals, RFIs, drawings, comments) is visible to other users you've granted access to those projects.

Service Providers We Use

We share information with trusted service providers who help us operate SubmittalLink:

• Stripe: Payment processing (they handle your payment information securely)
• Microsoft Azure: Cloud hosting and AI services (US East region). Azure OpenAI does not use your data for training purposes
• Google Analytics: Usage analytics to help us improve our service

These service providers are contractually obligated to protect your information and only use it for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes (subpoenas, court orders)
• Respond to government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent fraud or abuse

Business Transfers

If we are acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Storage and Security

Your data is stored securely on servers located in the US East region. We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security monitoring and updates
• Restricted access to personal information

However, no method of transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as you maintain an active account with us. This allows you to access your projects, submittals, and other data whenever you need them.

If you delete your account, we will delete your personal information and project data, except where we are required to retain certain information for legal or regulatory purposes.

Your Rights and Choices

Access and Update Your Information

You can access and update your account information (name, email, company name) at any time through your account settings.

Delete Your Account

You can request deletion of your account and associated data by contacting us at info@submittallink.com. We will process your request promptly.

Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email we send you. You will still receive important service-related emails.

Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of SubmittalLink.

Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Authentication: To keep you logged in and secure your account
• Analytics: To understand how you use SubmittalLink (via Google Analytics)
• Marketing: To measure the effectiveness of our marketing campaigns

You can control cookie settings through your browser, but some cookies are essential for SubmittalLink to function properly.

Third-Party Links

SubmittalLink may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

Children's Privacy

SubmittalLink is not intended for use by anyone under the age of 18. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it promptly.

California Privacy Rights (CCPA)

If you are a California resident, you have the following rights:

• Right to Know: You can request information about what personal data we collect and how we use it
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: We do not sell personal information, so there is nothing to opt out of
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at info@submittallink.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email for significant changes
• Post a notice on our website

Your continued use of SubmittalLink after changes become effective means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Consent

By using SubmittalLink, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your information as described.